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What is
DerbyNet Neighborhood Wireless Networking (DNWN) brings high speed wireless
broadband Internet access to your home or business using economical equipment,
minimal installation, and excellent performance at competitive prices. This service is best suited for areas
where DSL or cable Internet is not available. We specialize in providing high speed
Internet access to rural communities and farms. This service is also excellent for people
who have satellite television or people that have switched to cell phones and
have discontinued wire-line service.
How does DNWN
Work?
DNWN uses inexpensive 802.11b wireless networking equipment to connect your
computer or network to the Internet through DerbyNet’s
wireless network of distribution and relay sites. An antenna needs to be installed to the
outside of your home or business and have clear line-of-site to one of DerbyNet’s many distribution sites around the area. This service gets you connected to the
Internet 24 hours a day, 7 days a week.
What will I need
for DNWN?
You will need at least one computer with an Ethernet port running Windows 98SE,
Windows ME, Windows 2000, Windows XP, or Windows Vista. Since this is an
always-on connection, we highly recommend you have all the latest Microsoft
updates installed and your anti-virus software is current. We do have limited support for Macintosh
and Linux, call for more information.
How much does
DNWN cost?
The rate for high speed broadband wireless Internet access for residential use
is $50 per month, installation runs $120, and equipment is $100. For
installations that require additional time an additional installation fee may
apply. Rates for business-class
Internet access starts at $75 per month and increases based on your needs.
Call for more details.
What if I have
multiple Computers?
Connecting multiple computers to the DNWN requires that you purchase a router/firewall. Cat5
cabling needs to be run from the non wireless computers to the router, and each computer
needs to have an Ethernet card. There is no additional monthly fee for
multiple computers.
What is a router/
firewall?
A router/firewall will protect all the computers installed behind it from
outside attacks. This stateful firewall is managed equipment monitored 24x7 by DerbyNet.
We are able to provide support all
the way to the Ethernet port on the back of the router. You are able to connect as many PC’s as you like behind a router/firewall.
Can I use my own
wireless router?
Yes you can, but we absolutely DO NOT support 3rd party equipment in
any way. We’ll bring your
Internet service to the Ethernet port that we provide but will not answer any
questions pertaining to the configuration of equipment made by companies like Linksys, DLink, etc.
Do I get email
with your service?
Yes, we provide you with one email address (name@monmouthnet.net or name@derbytech.net). People that use
email on our mail servers benefit from automatic virus scanning of all email
sent and received. Furthermore, our
mail servers’ anti-spam system will keep your inbox clear of unwanted
SPAM. If you desire more email
addresses, we provide an additional 5 email addresses for $5 monthly. Email can be accessed from anywhere on
the web by going to http://webmail.derbyworks.net
or http://webmail.monmouthnet.net.
Does your service
use a phone line?
No, this service does not use a phone line. The Internet service is
transmitted wirelessly over the airwaves between an antenna we install at your
facility to one of our many distribution points.
How fast is the
service?
DerbyNet’s DNWN uses 5 GHz and 2.4 GHz
technology to deliver up performance that is comparable and sometimes exceed
that of traditional land-line products. Most users enjoy
speeds of up to 1.5 mbps down and 512k up. Our low latency makes our network ideal
for people that compute online. However, it is important to note that
users who abuse the network will be slowed down. Large continuous downloads, peer to peer
file sharing, and any other activities that negatively impact other users on
the network are not allowed, and abusers will be traffic shaped.
Do you offer a
premium service?
Yes, starting at $75/month you can subscribe to our premium service. You will receive a real Internet-routable
IP addresse (needed for most VPN’s
to work correctly) and up to 5 email addresses. Premium subscribers also receive
preferential bandwidth allocation.
I have a tall
structure, are you interested?
If your location has a good view of other potential customers, you may quality
for Site-Opportunity service. We
will provide the necessary equipment and use your location as a relay point
providing service for other neighbors in your area. We will provide your
service at a special rate. If
you have such a view, please do not hesitate to contact us – we’re
always looking to extend our service reach.
How do I sign up?
Before we schedule an install, we need to perform a site survey to verify that
you have line of sight to one of our distribution points. We verify where the computers are in the
home and identify antenna placement and antenna size. We don’t require anyone to be home
for the survey. Once a site survey
is performed we’ll schedule an installation date. Since we’re working outside our
schedule is sometimes dependant on the weather. A typical installation takes about 2
hours to complete. Email jefft@derbytech.com for more info.
How do I get
support?
Most problems can be solved telephonically and we ask that you call us between
8AM and 5 PM Monday thru Friday at 1-800-83DERBY or (309) 755-2662. Press 2 for wireless sales and support
and then 1 for DNWN Sales or 2 for DNWN support. We pride ourselves in running a high
performance, high availability network and make every effort to respond to
problems as quickly as possible.
How do I pay for
the service?
The installation fee will be collected at the time of
installation. The equipment fee will
come along with your first bill. Monthly ACH withdrawals can be set up to
automatically come out of your checking account. All other methods of payment will be
billed quarterly. For billing
questions dial (309) 755-2662 and press 5.